Responsible Gaming at brojeet

Our Commitment to Responsible Gaming

At brojeet, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that online betting and casino games should be a form of entertainment, enjoyed safely within each player's personal means and limits. Our platform is designed from the ground up to give players in Bangladesh the tools, information, and support they need to stay in control of their gambling activity at every stage.

We recognise that for a small proportion of players, gambling can transition from a leisure activity into a harmful habit. Problem gambling can affect finances, relationships, mental health, and professional life. brojeet takes this risk seriously and has invested in a range of preventative and protective measures to identify and support at-risk users before problems escalate.

Every member of the brojeet team — from customer support agents to platform developers — is trained to recognise the signs of problem gambling and to respond with empathy, discretion, and professionalism. We enforce a strict 18+ policy, cooperate with third-party support organisations, and continuously review our responsible gaming framework to ensure it meets the highest international standards.

Age Restriction & Verification

brojeet strictly enforces an 18+ age policy across all products and services — including casino games, sports betting, live dealer tables, and all promotional offers. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any gambling activity on the platform.

Why Age Verification Matters

Underage gambling can have serious long-term consequences for young people's mental health, financial habits, and development. Bangladesh has a young, digitally active population, and we take our responsibility to protect minors very seriously. Age verification is not merely a formality — it is a fundamental safeguard.

How We Verify Age

• During registration, users are required to declare their date of birth. Providing a false date of birth constitutes a breach of our Terms & Conditions and may result in account closure and forfeiture of winnings.
• Before processing any withdrawal — regardless of the amount — we may request identity documents including a National ID (NID) card, passport, or birth certificate to confirm that the account holder is aged 18 or above.
• We work with third-party KYC (Know Your Customer) verification providers to cross-check identity data where necessary.
• If our team suspects that an account is being operated by or on behalf of a minor, the account will be suspended immediately pending verification, and any deposits held will be returned to the originating payment method.

Protecting Minors in Your Household

If you share a device with family members who are under 18, we strongly recommend using parental control software to restrict access to online gambling websites. Never share your brojeet login credentials with anyone, and always log out of your account when using a shared device.

Player Protection Tools

brojeet provides a comprehensive suite of player protection tools that are accessible directly from your account dashboard at any time. These tools are designed to give you full control over your gambling behaviour, and all changes to protective settings are processed quickly — typically within minutes. We believe that making these tools easy to find and use is as important as offering them in the first place.

To access any of these tools, log in to your brojeet account and navigate to Account Settings → Responsible Gaming. If you encounter any difficulty accessing these settings, contact our support team via live chat and they will assist you immediately.

Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to ensure you never spend more than you can comfortably afford on gambling. At brojeet, you can define a maximum deposit threshold in Bangladeshi Taka (BDT) that applies over a daily, weekly, or monthly window. Deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard all count toward your limit.

How Deposit Limits Work

• Immediate Reduction: If you reduce your deposit limit, the new, lower limit takes effect immediately — often within minutes of confirmation.
• Cooling-Off for Increases: If you request an increase to your deposit limit, a mandatory 24-hour cooling-off period applies before the increase becomes active. This gives you time to reconsider.
• Cancellation of Increase: During the 24-hour cooling-off window, you can cancel the increase request at any time with no questions asked.
• Notifications: You will receive an in-platform notification when you reach 80% of your deposit limit for the current period, and again when you reach 100%.

Loss Limits in Detail

In addition to deposit limits, brojeet offers loss limits that restrict the net amount you can lose over a given period. If your net losses in a period reach the limit you have set, your ability to place further bets is paused until the period resets — even if you have remaining deposit allowance. Loss limits are a particularly powerful tool for players who fund their accounts in advance and want to avoid drawing down the full balance in a single session.

Time-Out & Cool-Off

A time-out is a short-term voluntary break from gambling on brojeet. It is ideal for players who feel they need a structured pause — perhaps after a losing streak, during a particularly stressful personal period, or simply because they want to reset their habits — without taking the more permanent step of full self-exclusion.

Available Time-Out Durations

• 24 Hours — A single day's break, effective immediately.
• 7 Days — A full week away from the platform.
• 30 Days — A month-long cool-off period.
• Custom Duration — Contact support to request a custom time-out period between 1 and 90 days.

What Happens During a Time-Out

• Your account is immediately inaccessible for login and betting.
• Any pending withdrawal requests will continue to be processed normally.
• All promotional emails and SMS messages are paused for the duration.
• The time-out cannot be cancelled or shortened once activated — this is by design, to give you a genuine break.
• When the time-out period expires, your account automatically returns to active status. You will receive a notification informing you that access has been restored.

If, at the end of your time-out period, you still do not feel ready to return to gambling, we encourage you to either activate another time-out or proceed to a full self-exclusion. Our support team is available 24/7 to guide you through the process and to listen without judgment.

Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on brojeet for an extended period. It is the most comprehensive protective tool we offer, and it is recommended for any player who feels that gambling is no longer under their control or is causing harm to themselves or to others around them.

Self-Exclusion Periods

• 6 Months — The minimum self-exclusion period.
• 1 Year
• 5 Years
• Permanent — A lifetime exclusion with no possibility of reactivation.

What Self-Exclusion Means for Your Account

• Your account is locked immediately upon confirmation of your self-exclusion request.
• All marketing communications — including promotional emails, SMS, and push notifications — are permanently stopped for the duration.
• Any funds remaining in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, or Rocket account within 3–5 business days.
• If you attempt to create a new account during a self-exclusion period, that account will be closed upon detection and any funds deposited will be returned.
• Reactivation after a fixed-term self-exclusion requires a formal written request and a mandatory 7-day waiting period for review, during which our responsible gaming team will assess your request.

How to Request Self-Exclusion

Self-exclusion can be requested in any of the following ways:

• Via Account Settings: Log in to brojeet, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and follow the guided steps.
• Via Live Chat: Contact our support team via the live chat widget on the platform. An agent will process your request within minutes and confirm the exclusion in writing.
• Via Email: Send a request to support@brojeet with the subject line "Self-Exclusion Request", including your registered email address and chosen exclusion period. Requests are processed within 24 hours.

Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following self-assessment questions can help you evaluate whether your gambling habits may be moving in a harmful direction. If you answer "yes" to three or more of the questions below, we strongly encourage you to reach out for support.

This self-assessment is not a clinical diagnostic tool, but it is a useful starting point for honest reflection. If your answers concern you, please read the support resources in the next section. You are not alone, and help is available.

Support & Resources

If you believe your gambling is becoming a problem — or if you are concerned about someone else — there are several avenues of support available to you. brojeet's own support team is your first point of contact, but we also encourage players to engage with independent organisations and helplines that specialise in gambling-related issues.

Contact brojeet Support

Our responsible gaming support agents are available 24 hours a day, 7 days a week. They are trained to handle sensitive conversations with empathy and complete confidentiality. You can reach us via:

• Live Chat: Available directly on the brojeet platform — look for the chat icon when logged in.
• Email: support@brojeet — include "Responsible Gaming" in the subject line for prioritised routing.

Talking to Someone You Trust

Sometimes the most important first step is simply telling someone you trust — a family member, a close friend, or a community leader — that gambling has become a concern. In Bangladesh, community and family support networks are a powerful resource. You do not need to face this alone.

Practical Steps You Can Take Right Now

• Log in to your brojeet account and set a deposit limit that reflects your actual comfortable entertainment budget in BDT.
• Activate a time-out if you feel you need a structured break from gambling immediately.
• Request self-exclusion via Account Settings or by emailing support@brojeet if you feel gambling is out of your control.
• Delete any saved payment credentials from your account to add friction to future deposits.
• Talk honestly with a trusted person in your life about your gambling habits.
• Keep a simple spending diary to track your actual gambling expenditure week by week.

Financial Wellbeing

If gambling has led to financial difficulty, consider reaching out to a financial counsellor or a microfinance advisory service in Bangladesh. Banks such as BRAC Bank, Dutch-Bangla Bank, and City Bank offer financial wellbeing support and debt counselling services. Managing underlying financial stress is often a critical component of recovering from problem gambling.